General
What is the mission of Bevano Favorites?
At Bevano Favorites, we have one simple mission: To be your one-stop shop for all essentials, practical accessories and cutest gadgets. Whether it's a touch of color on your lips, a stuffed toy for your child or a product that provides pain relief, we have it all.
What is the philosophy behind Bevano Favorites products?
At Bevano Favorites, we embrace the mission to be your one-stop shop for an array of essentials and practical accessories. We pride ourselves on providing high-quality products that not only enhance your appearance, but also help your baby and provide pain relief.
What makes Bevano Favorites different from other brands in the industry?
What sets Bevano Favorites apart is our commitment to a unique experience. We not only offer high-quality products, but also strive to transform the daily routine into a moment of joy and self-expression. Our focus on diversity, innovation and delivering purposeful solutions makes Bevano Favorites a distinctive brand in the beauty industry.
How does Bevano Favorites contribute to sustainability?
We are committed to embracing sustainable practices. This includes striving for animal-free products, reducing our carbon footprint, and making conscious choices when packaging our products. We are constantly working to improve our sustainability efforts.
Shipping & Delivery
What are the shipping costs at Bevano Favorites?
In the Netherlands and Belgium your order will ALWAYS be delivered for free! For other countries, shipping costs vary based on location. For a detailed overview of our shipping policy, please visit the shipping & delivery page.
How can I track my order?
Once your order has been shipped, you will receive an email with a track & trace code. Use this code to track your order in real time. Didn't receive a track & trace code? Please contact our customer service.
Can I change or cancel my order after placing it?
We understand that plans may change. Please contact our customer service department as soon as possible if you wish to make changes. We will do our best to accommodate your request.
What is the delivery time of Bevano Favorites?
With us, it's not only about you as a customer, but also about our planet. Therefore, we consciously choose a slightly longer delivery time of 8 to 12 working days on average, with a possible run up to 15 working days. We do this for a reason: sustainability.
Instead of storing our products in large warehouses, we ship directly from our suppliers. This allows us to significantly reduce the carbon footprint of transportation.
Returns
What is the Bevano Favorites return policy?
You can return products within 14 days of receipt, provided they meet the return conditions. Request a return via our contact form. Mention the order number and mail address of your order. The return costs are for your own account. For detailed information go to our return policy page.
How long do I have to return a product after purchase?
You can return products within 14 days of receipt. The return costs are for your own account.
Are there specific conditions that my returned product must meet?
The returned product must be unused, undamaged and in its original packaging. Make sure all labels and protective materials are still present.
Want to return a package that consists of a bundle or contains a hygiene product? Then check our detailed return policy to find out if and how you can return the product.
What should I do if the product is damaged or defective upon arrival?
Please contact our customer service immediately and provide photos of the damage. We will find a suitable solution, including replacement or refund.
Are there costs associated with returning a product?
Yes. The costs for returning the product are at your own expense. We recommend using a trackable shipping method to ensure the product returns to us safely. For more information go to our detailed return policy.
Can I exchange a product instead of returning it?
No. Unfortunately this is not possible. We then ask you to return the unwanted product and place a new order.
How long will it take before I receive my refund?
Once we receive the returned product, we aim to complete processing within 5 to 10 working days. Please note that refunds may take some time to process.
Are there products that cannot be returned or exchanged?
All products from our website can be returned, provided they meet the terms and conditions and bundle policy. For a detailed explanation, please read our detailed return policy.
Bundling policy
Can I return a bundle item?
If you ordered a bundle item, you can only return it if you return the entire bundle . Suppose you have placed an order with a 2+1 free item, you must return all 3 products. Would you still like to keep an article? Then we recommend that you place a new order, with only the desired item.
Why buy a bundle of items?
If you shop at Bevano Favorites, you can order a bundle of items. This way you save 10%, 20% or even 40% discount on our products.
How can I buy a bundle?
Go to the desired product and see if there is a bundle option. This is shown on the right side of the product page. Sometimes you save a percentage on the number of products or you even get to see 2+1 free deals.
How do I receive a refund on my bundle after I return it?
If you purchased a bundle, you must return all items from a bundle in their original condition. After the return has been approved, your money will be refunded to your account within 5 to 10 working days on average. For more information about returning a bundle, see our refund policy.